Question posted in 
I am trying to configure Amazon Connect as a voice mail system with this flow:
The recordings are not being loaded into our configured S3 bucket.
I stumbled on this documentation that seems to indicate that this will not work because the voicemail is being left without being connected to an agent:
where the key part is: “A conversation is recorded only when the contact is connected to an agent. The contact is not recorded before then, when they are connected to the flow.”
However, it seem strange that Amazon Connect would not have some simple way to configure to leave voice mail.
My questions are:
- How can I change my flow to allow recording?
- Is there a simple way to setup voicemail on Amazon Connect?
BTW: I found this link but it involves setting up four lambda functions and before I go down that path I want to rule out the easy options (or just switch to twilio).
https://aws.amazon.com/solutions/implementations/voicemail-for-amazon-connect/
2
Answers
Well Connect is a contact centre solution, not an ACD so no voicemail out of the box isn’t that surprising.
But that link is how you can get it to handle voicemail and I have used it several times to do just that.
That blog includes a CloudFormation template that makes it super-simple to implement. I’d give that a shot before switching to Twilio, Connect is a superior platform and far cheaper to run.