Facebook API Question posted in
The official documentation for the Facebook APIs can be found here.

Facebook API error – (#32) Page request limited reached

I have a bot from Bot Libre connected to my Facebook page and Facebook Messenger.
The bot has its own Facebook app, that has been approved, and has been running for several month without issues.

But the last two days I suddenly get the error below any time I call a Facebook API,

message - (#32) Page request limited reached
code - 32
Relevant information for error recovery can be found on the Facebook Developers Document:
    https://developers.facebook.com/docs/graph-api/using-graph-api/#errors

I tried refreshing the bot page access token, but still get the same error?

When I look at the app, it only shows 14 API calls today… don’t see how I can be hitting a limit. How do you see the API calls/day for a Facebook page access token?

Anyone else have this issue or know anything about it?

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2

Answers


  1. 0

    I just faced similar problem with new desktop app, please look at this. Also look at your app Page Level Rate Limiting regarding your page (select it in combobox).

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  2. 0

    Since July 11, 2016 Facebook has “improved” the Facebook Graph API rate limit for page.

    What’s my current rate limit?

    Now your current rate limit (current 24-hour window) is calculated using last 24-hour window number of engaged users.

    Engagement includes a click on the Page or Page content.

    NOTE: You can get this value with the Insights API page_engaged_users metric.

    What’s my current rate?

    Your current rate is calculated by using:

    • Call count
    • Total time used
    • CPU time used

    You can check you current rate compared to your current rate limit on your page > Insights > API section:

    https://www.facebook.com/<your-page-name>/insights/?section=navAPI

    What’s my current “Call count” limit?

    You can make 4800 calls for each engaged user during a 24-hour period.

    What can I do?

    1. Wait to get more fans to be able to get a higher rate limit.

    2. Each Facebook Graph API response includes a X-Page-Usage header with call_count, total_cputime and total_time percentage values (There is no header if the Page’s utilization is effectively 0%). When any of these metrics exceed 100, the app managing that page will be rate limited. Use that values to evaluate your API usage so you can balance it and never get blocked. Example of page utilization header:

      X-Page-Usage : {'call_count' : 85, 'total_cputime' : 56, 'total_time' : 60}

    3. If you still need a higher rate limit, consider requesting a rate limit increase.

      • Go to your App (not Page) dashboard:

        https://developers.facebook.com/apps/<your-api-ID>/dashboard/

      • Scroll down to the last block called “API limit at page level”.

      • Select you page in the combobox.
      • Click on the “API Limit Increase Request” button. You’ll be requested to fill a form including the reason for your app to reach the rate limit and why your app needs a higher rate limit.

    Detailed information

    For more information, please see:

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