Facebook API Question posted in
The official documentation for the Facebook APIs can be found here.

Facebook Messenger Platform API Live Person – Facebook api

Is there a way to delegate the current conversation that a Messenger Platform bot is having to another person through the API? I could not find anything in the documentation.

If no, what’s the best way to handle the use case where a person asks the bot to talk to a live person?

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2

Answers


  1. 0

    If you’d like to send message from one user to another, both user needs to be signed in to your bot, then User A needs to specify to which user he’d like to send a message, after that bot can send message to User B, because you know User A and User B Messenger IDs.

    Sending messages to not signed in users is not possible.

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  2. 0

    You can use the handover protocol to pass thread control to the page inbox, where a live person can respond.

    https://developers.facebook.com/docs/messenger-platform/handover-protocol/pass-thread-control

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