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Getting errors trying to connect to my sites FTP account from Filezilla – CPanel

I’m getting the following error when I try to connect to my FTP account in Filezilla using the given cPanel FTP configuration. I’ve gone ahead and double checked it and tried entering it manually but I continue to get the same error.

Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

Everything I find tells me that something may be wrong in how I’m entering something but I’m sure that I am not. I’m unable to figure out this and I’ve worked with Filezilla and connecting to many other FTP accounts using the FTP configs in cPanel successfully.

Example FTP settings:

Host: ftp.address.com

Protocol: FTP

Encryption: Use explicit FTP over TLS if available

Logon Type: Normal

User: [email protected]

Password: ************

I’ve triple-checked the password and tried resetting it a few times in the cPanel.

I’ve tried removing the ftp. part in front of the host name to someone elses suggestions but I then get the following error:

Connection attempt failed with "ECONNREFUSED - Connection refused by server".

I’m at a lost and I can’t figure out how to connect to my site. Any help is appreciated. Thanks.

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2

Answers


  1. 0

    Please check if your FTP server is actually working or listening. Connection refused by the server means that FTP server is not up and running. You can try to do a telnet ftp-server-ip-address 21 and see if you are able to connect or not.

    Issue via ssh:
    systemctl restart pure-ftpd and then systemctl status pure-ftpd to see if your ftp server is actually started. Additionally you can issue:

    nestat -tunlp and check the list to see if you see the ftp service listening to the port 21. You should see an entry like this one:

    tcp        0      0 0.0.0.0:21              0.0.0.0:*               LISTEN      8788/pure-ftpd (SER

    You can restart the ftp server from WHM as well

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  2. 0

    for connecting to Cpanel through filezilla ftp client, i think this is how you should set the required things:

    host: address.com

    (no need to add ftp in the beginning)

    User: [email protected]

Password: ************

    Note that this user should be active in FTP Account.

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