What I am trying to achieve is the following. In Amazon Connect, when I create a Flow with Start Streaming Data block, it starts streaming to a Kinesis Video Stream, and I can call a lambda function with the streams…
On Amazon Connect reports I can see the summary of abandoned calls for the day, with how many were abandoned within 15sec, 30sec, 1min etc. Is there any way to view the individuals calls to see the individual abandoned times…
I want to integrate a Lex Bot with Amazon Connect and the bot should support two languages eg, English US and French. The language selection will be based on the Selection in the get Customer input block prompted for language.…
I am trying to implement Amazon Connect CTI adapter for Salesforce with a custom CCP UI. I have followed this guide to successfully implement this. https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/installation/01-installation I also need to get the real time transcription working with this CTI adapter.…
In Amazon Connect, I create a Flow with Start Streaming Data block. I have verified that calls trigger live audio streams through Kinesis Video Streams. See the ARNs below (captured by calling AWS CLI command aws resourcegroupstaggingapi get-resources). { "ResourceTagMappingList":…
I claimed a number and choose a flow for the number. I am able to call the number and get the correct response from flow. However, I am unable to open Chat Bubble in test chat in the url of…
I am trying to configure Amazon Connect as a voice mail system with this flow: The recordings are not being loaded into our configured S3 bucket. I stumbled on this documentation that seems to indicate that this will not work…
I am currently trying out Amazon Connect and want to setup a Lambda function to send email notification when a call is disconnected because it was unattended by an agent. Also in the contact flow where do I invoke the…
Amazon Connect How can we fetch Active IVR Call Count at Amazon Connect Contact Flow? PS: Need to fetch IVR call count, not the queue in call count. Tried to explore using Cloudwatch, but no API to fetch Concurrent call…
I am trying to use the available phone number API in order to claim and attach a contact flow. I tried following the documentation provided by AWS for python. https://boto3.amazonaws.com/v1/documentation/api/latest/reference/services/connect.html#Connect.Client.search_available_phone_numbers when I try to use it, it gives the following…