Question 104760 in Azure Question posted in
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Azure – QnA Maker "Context Only" not working in live Bot or Emulator

I’m developing an Azure Bot using Bot Framework Composer.

I’ve got my QnA knowledgebase set-up with a number of Context-Only questions.

These questions work perfectly when testing in the QnA portal.

I’ve tested with both my original QnA knowledge base & also the Bot generated knowledge bases.

However when testing via emulator, or working with the Bot in a live environment it bypasses the Context-Only element entirely.

I need the Context-Only elements to work as we have a number of identical departments in different locations – so the same question will require a different answer depending on where our users are based.

Not sure what more info to provide, but if anyone has any insight I’d gratefully welcome it.

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  1. Chosen as BEST ANSWER
    0

    Managed to resolve this by adding my Bot to Bot Emulator, and adding the QnA knowledgebase as a service.

    This allowed me to trace the QnA pairs, publish & train within emulator & drive the questions down the correct Context-Only route.


  2. 0

    I reproduced the thread and tested it in QnA emulator and web chat. In both cases it worked for and got a response from the bot.

    Go to https://language.azure.com/

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    Choose the Custom question answering

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    Choose Custom question answering

    Click on “Open custom question answering”

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    Click on “Create new project”

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    Click on “Edit knowledge base”

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    Click on Add questions pair

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    Tested in Studio. Worked well

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    Click on “Deploy knowledge base”

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    Click on create a bot.

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    Create a bot

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    Go to “Test in web chat”. Test there. It worked for me.

    We can create synonyms as the context-based elements. When we have context-based, the model can be trained for short form questions, instead of complete pattern of the question.

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