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Email Accounts not showing up in CPanel, But the folders listed in Filemanager

Iam using cPanel for managing my websites and Email accounts. Suddenly all the email accounts belongs to my domain got disappear from Email accounts but i can view the folders in Filemanager (/home/user/mail).

I didn’t done anything before this error happen. please help me to solve this issue because some important mails inside that email IDS and i don’t have any backup.

Thanks in Advance

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  1. Chosen as BEST ANSWER
    0

    Finally i have found the solution for my own question myself.

    I have found entries got missing for the mail accounts got disappear In shadow file. Email accounts start visible after copied the entries from the backup file shadow.roottn.bak.

    File Location : /home/cpanelusername/etc/domainname.com/

    Thank You.


  2. 0

    I didn’t find the .bak file as suggested by @Sathya, but I was able to get accounts showing up on new server by simply copying the entire cpanelusername directory in /home/cpanelusername/etc/domainname.com/ and uploading to the new server.

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