Facebook api - Facebook Messenger Platform Send API unexpected internal error

Aurasphere
August 25, 2016
167 views
1 vote
2 Answers

I’m working on my framework for Facebook Messenger Platform Send API and I’ve got this error when trying to create an Airline Itinerary Template (https://developers.facebook.com/docs/messenger-platform/send-api-reference/airline-itinerary-template):

{
 "error": {
   "message": "(#-1) Send API unexpected internal error",
   "type": "OAuthException",
   "code": -1,
   "fbtrace_id": "DBWbw/pHJGv"
 }
}

Here’s the request that triggered it:

{  
   "message":{  
      "attachment":{  
         "type":"template",
         "payload":{  
            "flight_info":[  
               {  
                  "connection_id":"123",
                  "segment_id":"123",
                  "aircraft_type":"Boeing",
                  "travel_class":"business",
                  "flight_number":"123",
                  "departure_airport":{  
                     "airport_code":"CT",
                     "city":"Catania",
                     "terminal":"F",
                     "gate":"54"
                  },
                  "arrival_airport":{  
                     "airport_code":"BG",
                     "city":"Bergamo",
                     "terminal":"C",
                     "gate":"12"
                  },
                  "flight_schedule":{  
                     "boarding_time":"2016-8-25T15:8",
                     "departure_time":"2016-8-25T15:8",
                     "arrival_time":"2016-8-25T15:8"
                  }
               }
            ],
            "passenger_info":[  
               {  
                  "passenger_id":"1",
                  "ticket_number":"215",
                  "name":"Sarah Hum"
               },
               {  
                  "passenger_id":"2",
                  "name":"Jeremy Goldberg"
               }
            ],
            "passenger_segment_info":[  
               {  
                  "segment_id":"241",
                  "passenger_id":"251",
                  "seat":"14A",
                  "seat_type":"Economy",
                  "product_info":[  
                     {  
                        "title":"Cabin",
                        "value":"Coach"
                     }
                  ]
               }
            ],
            "price_info":[  
               {  
                  "title":"Cabin",
                  "amount":100.0,
                  "currency":"USD"
               },
               {  
                  "title":"Ticket",
                  "amount":200.0
               }
            ],
            "base_price":200.71,
            "tax":200.0,
            "total_price":4032.54,
            "currency":"USD",
            "pnr_number":"D0FQTK",
            "intro_message":"Hereu0027s your itinerary",
            "locale":"en_US",
            "template_type":"airline_itinerary"
         }
      }
   },
   "recipient":{  
      "id":"************"
   }
}

At this URL: https://graph.facebook.com/v2.7/me/messages?access_token=*******

I’ve got this problem only with this specific template. The other works just fine. Does anybody know what may be the cause of it?

Thank you.

Answers

I have the same problem, did you try with 2.6 API version ?

https://graph.facebook.com/v2.6/me/messages?access_token=*******

I have just try with a CURL request and it works fine with the facebook docs example

curl -X POST -H "Content-Type: application/json" -d '{
"recipient": {
    "id": "XXXX"
},
"message": {
    "attachment": {
        "type": "template",
        "payload": {
            "template_type": "airline_itinerary",
            "intro_message": "Heres your flight itinerary.",
            "locale": "en_US",
            "pnr_number": "ABCDEF",
            "passenger_info": [
            {
                "name": "Farbound Smith Jr",
                "ticket_number": "0741234567890",
                "passenger_id": "p001"
            },
            {
                "name": "Nick Jones",
                "ticket_number": "0741234567891",
                "passenger_id": "p002"
            }
        ],
            "flight_info": [
            {
                "connection_id": "c001",
                "segment_id": "s001",
                "flight_number": "KL9123",
                "aircraft_type": "Boeing 737",
                "departure_airport": {
                    "airport_code": "SFO",
                    "city": "San Francisco",
                    "terminal": "T4",
                    "gate": "G8"
                },
                "arrival_airport": {
                    "airport_code": "SLC",
                    "city": "Salt Lake City",
                    "terminal": "T4",
                    "gate": "G8"
                },
                "flight_schedule": {
                    "departure_time": "2016-01-02T19:45",
                    "arrival_time": "2016-01-02T21:20"
                },
                "travel_class": "business"
            },
            {
                "connection_id": "c002",
                "segment_id": "s002",
                "flight_number": "KL321",
                "aircraft_type": "Boeing 747-200",
                "travel_class": "business",
                "departure_airport": {
                    "airport_code": "SLC",
                    "city": "Salt Lake City",
                    "terminal": "T1",
                    "gate": "G33"
                },
                "arrival_airport": {
                    "airport_code": "AMS",
                    "city": "Amsterdam",
                    "terminal": "T1",
                    "gate": "G33"
                },
                "flight_schedule": {
                    "departure_time": "2016-01-02T22:45",
                    "arrival_time": "2016-01-03T17:20"
                }
            }
        ],
            "passenger_segment_info": [
            {
                "segment_id": "s001",
                "passenger_id": "p001",
                "seat": "12A",
                "seat_type": "Business"
            },
            {
                "segment_id": "s001",
                "passenger_id": "p002",
                "seat": "12B",
                "seat_type": "Business"
            },
            {
                "segment_id": "s002",
                "passenger_id": "p001",
                "seat": "73A",
                "seat_type": "World Business",
                "product_info": [
                    {
                        "title": "Lounge",
                        "value": "Complimentary lounge access"
                    },
                    {
                        "title": "Baggage",
                        "value": "1 extra bag 50lbs"
                    }
                ]
            },
            {
                "segment_id": "s002",
                "passenger_id": "p002",
                "seat": "73B",
                "seat_type": "World Business",
                "product_info": [
                    {
                        "title": "Lounge",
                        "value": "Complimentary lounge access"
                    },
                    {
                        "title": "Baggage",
                        "value": "1 extra bag 50lbs"
                    }
                ]
            }
        ],
            "price_info": [
            {
                "title": "Fuel surcharge",
                "amount": "1597",
                "currency": "USD"
            }
        ],
            "base_price": "12206",
            "tax": "200",
            "total_price": "14003",
            "currency": "USD"
    }
}
}
}' 'https://graph.facebook.com/v2.6/me/messages?access_token=xxxxx'

I see the below issues in your message json.

The segment_id in flight_info section isn’t matching the one in the passenger_segment_info section
Same issue with the passenger_id field.
The boarding, arrival and departure date format is wrong. You need to prefix 0 if the month, day, hour or minute is single digit.

I tested with the above fixes and it worked fine. Here is the updated example.

{
     "attachment":{  
     "type":"template",
     "payload":{  
        "flight_info":[  
           {  
              "connection_id":"123",
              "segment_id":"241",
              "aircraft_type":"Boeing",
              "travel_class":"business",
              "flight_number":"123",
              "departure_airport":{  
                 "airport_code":"CT",
                 "city":"Catania",
                 "terminal":"F",
                 "gate":"54"
              },
              "arrival_airport":{  
                 "airport_code":"BG",
                 "city":"Bergamo",
                 "terminal":"C",
                 "gate":"12"
              },
              "flight_schedule":{  
                 "boarding_time":"2016-08-25T15:08",
                 "departure_time":"2016-08-25T15:08",
                 "arrival_time":"2016-08-25T15:08"
              }
           }
        ],
        "passenger_info":[  
           {  
              "passenger_id":"1",
              "ticket_number":"215",
              "name":"Sarah Hum"
           },
           {  
              "passenger_id":"2",
              "name":"Jeremy Goldberg"
           }
        ],
        "passenger_segment_info":[  
           {  
              "segment_id":"241",
              "passenger_id":"1",
              "seat":"14A",
              "seat_type":"Economy",
              "product_info":[  
                 {  
                    "title":"Cabin",
                    "value":"Coach"
                 }
              ]
           }
        ],
        "price_info":[  
           {  
              "title":"Cabin",
              "amount":100.0,
              "currency":"USD"
           },
           {  
              "title":"Ticket",
              "amount":200.0
           }
        ],
        "base_price":200.71,
        "tax":200.0,
        "total_price":4032.54,
        "currency":"USD",
        "pnr_number":"D0FQTK",
        "intro_message":"Hereu0027s your itinerary",
        "locale":"en_US",
        "template_type":"airline_itinerary"
     }
  }
},

I hope Facebook will someday update the documentation with the details about these constraints. Please share your bug ticket link here so that we can subscribe to it.

Please signup or login to give your own answer.

Click here to cancel reply.

Facebook api – Facebook Messenger Platform Send API unexpected internal error

Answers