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How to add labels to facebook conversations via graph api? – Facebook api

I have a chatbot and I want it to label conversations automatically.
So:

  • if a user asks a question the bot is able to handle label the conversation as resolved
  • if a user asks a question the bot is not able to handle label the conversation as unresolved -> human interaction is needed!

In the second case, a site administrator has just to filter for conversations that need “human interaction”.

So which graph api command is needed to create such labels?

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2

Answers


  1. 0

    Details about managing conversation/messages labels is inside the Targeting Broadcast Messages docs. There you can see how to create a label and add to a user or message, using the Graph API.

    https://developers.facebook.com/docs/messenger-platform/send-messages/broadcast-messages/target-broadcasts#create_label

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  2. 0

    Here is the Graph API documentation for adding a label to a conversation:

    https://developers.facebook.com/docs/messenger-platform/identity/custom-labels/

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