Question 284639 in PHP Question posted in
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Php – Google ReCaptcha keeps on loading

I’m using Google’s reCaptcha 2.0 on my website. It used to work well,but then someone emailed me that the captcha keeps on loading 2mins .. 5mins.. 8mins.. and I know this is a problem. Once clicked the "Im not a robot" it loads forever. I tried to look all over the web for it, but couldn’t find someone with a similar issue, and I have no idea how to (or if I can) debug it, since apparently it’s not returning a response from google. All my keys are correct I even update it in plugins.

Tried to troubleshoot the code but nothing happened. Already tried the solutions here: Google reCaptcha keeps loading forever but its not working for me.

Somebody pls help me, thanks.

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2

Answers


  1. 0

    Troubleshooting issues with Google reCaptcha can be a bit challenging, but here are some steps you can take to identify and resolve the problem:

    1. Check Browser Console for Errors:
      Open your website in a browser, and use the browser’s developer tools to check the console for any error messages. This can provide valuable information about what might be going wrong.

    2. Network Tab in Browser Developer Tools:
      In the browser’s developer tools, look at the Network tab. When you click on the reCaptcha, it should make a request to Google’s servers. Check for any failed requests or error messages in the network log.

    3. Check reCaptcha API Status:
      Ensure that the reCaptcha service is up and running. Google provides a status page for their services: Google Cloud Status. Check if there are any incidents or outages related to reCaptcha.

    4. Verify Keys:
      Double-check that your reCaptcha keys (site key and secret key) are correct. Make sure there are no extra spaces or characters. You can regenerate the keys on the reCaptcha admin console.

    5. Verify Domain Settings:
      Make sure that your reCaptcha settings on the Google admin console include the correct domains. If you recently updated your keys, it might take some time for changes to propagate.

    6. Check for Ad Blockers or Browser Extensions:
      Some ad blockers or browser extensions may interfere with reCaptcha. Temporarily disable any ad blockers or extensions and see if the issue persists.

    7. Server-Side Errors:
      Check your server logs for any errors related to reCaptcha. There might be an issue with the server communication with Google’s reCaptcha service.

    8. Testing in Incognito/Private Mode:
      Test the reCaptcha in an incognito or private browsing window. This can help rule out any caching issues or conflicts with other scripts.

    9. Contact Google Support:
      If all else fails, consider reaching out to Google reCaptcha support for assistance. You can usually find a support or contact option on the Google Cloud Platform website.

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  2. 0

    (This is not an answer. Have not enough reputation for adding this as comment.)

    Have same issue.
    Some info:

    1. Appears on joomla 3.6.4 with recaptcha 2 (checkbox);
    2. On checkbox click see no requests in dev tools -> network;
    3. There is div with iframe at the end of <body> created on page load and assumed to be popup window, but no changes in it when checkbox is clicked;
    4. Recreated recaptcha keys change nothing;
    5. Test site with just joomla`s htaccess, linked google.com/recaptcha/api.js, copied onload JoomlaInitReCaptcha2 function and bare g-recaptcha div is working normal. Http and https.
    6. Hardcoding g-recaptcha div in production site changes nothing (assumed that something with joomla`s code producing it can be wrong).
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