Question 864 in Plesk Question posted in
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The account sign-in was incorrect or your account is disabled temporarily Magento 2 – Plesk

From today when I try to enter the BO of the site it gives me this error:

The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later.

I have already tried to run this command from ssh:

php bin/magento admin:user:unlock ADMINUSERNAME

and I also changed the columns in the admin_user table:

is_active = 1
failures_num = 0
first_failure = NULL
lock_expires = NULL

and tried to reset my password and to make another admin account, but there is the same error, but it keeps getting that error. How can I solve?

EDIT

I’ve noticed that this problem shows up on the other sites I have on that server, so I think it’s more of a server problem than magento.
The sites are on Debian 9.13 with plesk.

Tags:

2

Answers


  1. 0

    Which is the server using? Apache

    If yes then check for the Sodium extension is enabled or not in the php.ini file

    Sometimes it causes issues while admin login.

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  2. 0

    This error occurs due to Magento 2’s security system. Magento 2 will temporarily disable accounts that do not meet its password complexity requirements.

    By default, in Magento 2, the password that meets security requirements must consist of:

    • Uppercase letters
    • Lowercase letters
    • Numeric
    • Special characters
    • Minimum of 8 characters

    The following are the solutions to this issue. Try any of them to see if it works for you.

    Solution 1: Unlock the Account

    Magento 2 sometimes locks an account for security purposes. In this case, you can unlock it by going to your Magento 2 root folder in the command or terminal and run the below command:

    php bin/magento admin:user:unlock <username>

Example: php bin/magento admin:user:unlock admin

    Solution2:

    Go to localhost/phpmyadmin/ on your browser and select your Magento 2 database.

    After that use this syntax to change Magento 2 password using the Mysql command.

    SET @salt = MD5(UNIX_TIMESTAMP());
UPDATE admin_user SET `password` = CONCAT(SHA2(CONCAT(@salt, 'NewP@ssword'), 256), ':', @salt, ':1') WHERE username = 'adminusername';

    Replace:

    • NewP@ssword with your desired password (must meet Magento 2 security requirement).
    • adminusername with your admin account username.

    Example:

    SET @salt = MD5(UNIX_TIMESTAMP());
UPDATE admin_user SET `password` = CONCAT(SHA2(CONCAT(@salt, 'Admin@123456'), 256), ':', @salt, ':1') WHERE username = 'admin';

    After running the command above, your admin account will be updated with the new password you set in CONCAT(SHA2(CONCAT(@salt, 'NewP@ssword'), 256)

    Now you can login to your account normally.

    Solution 3: Create a New Admin Account

    If none of the above solutions work, create a new admin account. Run the command below via SSH

    php bin/magento admin:user:create --admin-user="username" --admin-password="mypassword" --admin-email="[email protected]" --admin-firstname="Admin" --admin-lastname="Admin"

php bin/magento admin:user:create --admin-user="admin" --admin-password="Admin@123456" --admin-email="[email protected]" --admin-firstname="Admin" --admin-lastname="Admin"

    Cheers !! 🙂

    Solution 4: Perform the following steps

    • Remove semicolon from the beginning of the line ;extension=sodium from php.ini which enables it.
    • Copy C:xamppphplibsodium.dll to C:xamppapachebin
    • Restart Apache means stop and start Apache.

    After all that please run the following command in SSH

    Please run following query:

    php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy -f
php bin/magento clear:cache

    That’s it.

    Thank You !!

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