Question 260978 in Telegram API Question posted in
A comprehensive official documentation can be found here.

Can I create a Telegram bot so that members’ questions can be sent to it and the admin can answer them?

I want to create a Telegram bot where people can send their questions instead of sending them to the admin in private so what can i do

I created a bot but I couldn’t get the thing I wanted I made several attempts and I did not even see the message being sent to the bot

Tags:

2

Answers


  1. 0

    If user sends question you need to send one to admin.chat.id with button "Answer", after some manipulations with callbacks you can send the answer in user.chat.id

    //P.s. I can help you with this

    Login or Signup to reply.
  2. 0

    We have created a simple bot for our support team. The flow is next:

    • You need a private group for your support team (private so that it cannot be found in public search)
    • Add your bot to the group, so it is aware and ignores any non-related messages in the group id
    • Whenever user sends a message to your bot – forward to your group id (+ thread id if needed)
    • Whenever anybody from the group replies to the message – your bot will get this update and can forward it back to the sender of the original message

    You also might create threads if needed for different parts of your team (e.g. product support, technical support, marketing etc.) and from here you can go creative – either bot determines the target support team (e.g. question is about marketing or user selects type of request or you have ML model to determine the request) or your team forwards from general thread to specific ones.

    Login or Signup to reply.
Please signup or login to give your own answer.

Back To Top
Search