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The official Twillio API documentation can be found here.

how to ring all agents at same time with twillio flex

I am working on building a call center using Twilio.

i want to do all available agents ring at the same time. Anyone can pick and then other agents are moved to the next caller if available.

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2

Answers


  1. 0

    See below,

    TaskRouter now dials only one worker for multi-reservation
    https://www.twilio.com/changelog/taskrouter-now-dials-only-one-worker-multi-reservation

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  2. 0

    You can dial multiple numbers or client to ring all agents.
    You can refer below xml document.

        <?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Dial action="/handleDialStatus.php" method="GET">
    <Number>877-555-1212</Number>
    <Number>877-999-1234</Number>
    <Number>877-123-4567</Number>
  </Dial>
</Response>
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