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How to remove name in WooCommerce customer emails

for some reason the emails being sent to customers after they create a WooCommerce account displays a random name (see attached).

WooCommerce username error

I think because users can create an account with just an email address? But anyway – I want to just remove the Hi xxxx from all email communication from the customer. How do I do this? I am looking at the email templates but can’t see how this code is generated?

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  1. Chosen as BEST ANSWER
    0

    Thanks - yes that solved the issue. The problem occurred because of a plugin conflict with a translation plugin. Thanks for the response to the question.


  2. 0

    To remove the name from email communication, you need to copy the email template file in your theme directory (e.g – customer-processing-order.php) on this find the below code:

    <p><?php printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ); ?></p>

    And replace with the below mentioned code:

    <p><?php printf( esc_html__( 'Hi,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ); ?></p>

    Same thing you can do for following Woocommerce email template files:

    customer-completed-order.php
customer-completed-order.php
customer-invoice.php
customer-note.php
customer-on-hold-order.php
customer-processing-order.php
customer-refunded-order.php
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