Mautic is not processing the queue. Messages are in the spool/default folder – CPanel

Mautic will not send my queued emails.

I have set up the cron jobs and they are running as expected. The cron job email report for the “:messages:send” cron job that runs every minute is always this…

Processing message queue
Messages sent: 0
Content-type: text/html; charset=UTF-8

I have messages in my queue, which I have sent via the Contacts Tab, by clicking on the contact name (myself) and then clicking on the Send Email button, just to send myself a test email.

In my configuration email settings I am using PHP Mail.

If I have the mail set to ‘Send Immediately’ it works fine. I get my test email instantly. But if I have it set to queue the message goes into my spool/default folder but when the cron job triggers it is not sent.

Things I have tried so far….

• I deleted the cache folder contents
• I checked to see if I have two versions of this file: SendChannelBroadcastCommand.php – I don’t, I just have this file once, in the ChannelBundle/Command folder. It is not also in the CoreBundle/Command folder (as suggested by a similar post)
• I deleted all of the queued messages in the spool/default folder, then sent some more… which are now sitting in the folder just like before.

Things that might be a factor?

• The permissions for the file SendChannelBroadcastCommand.php is set to 644. I don’t know if this is correct but assume it is.

• When I open the SendChannelBroadcastCommand.php file in dreamweaver, it flags it with lots of syntax errors. I don’t really know enough about code to determine if these are genuine errors or if Dreamwaever is just being a little too sensitive. I also don’t know if this file in included inside another one that’d make those errors disappear if Dreamweaver could see the complete end result, but I thought it was worth a mention.

Things that I’m sure are not a problem

• I’m certain that the cron job is set up correctly. It is running. And I receive the email reports (although I’ve turned those back off now as I don’t want a report every minute)

I’ve seen this problem mentioned a few times on other forums but none of the solutions are working for me.

My Mautic installation is 2.14.0
My PHP is 7.0.31
Installation was via Softaculous on cPanel on a dedicated server hosted with Namecheap

Thank you in advance for any suggestions that I can try to fix this issue.

Steve.

Oh, in case you’re wondering… I am using PHP Mail as Mautic would not connect to Amazon SES. For that I get the following error (which my hosting company was unable to help me fix, so I’m trying PHP mail)

Connection could not be established with host email-smtp.us-east-1.amazonaws.com [Connection refused #111] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host email-smtp.us-east-1.amazonaws.com [Connection refused #111] (code: 0)
++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport !! Connection could not be established with host email-smtp.us-east-1.amazonaws.com [Connection refused #111] (code: 0)